Based on the most recent government announcement on the 8th July, we will be reopening our indoor and outdoor Spa and Health Club facilities on the 25th July. Based on advice from the UK Spa association and the government.
Once we reopen on the 31st July, the following procedures will be in place for staff and guest safety. The following applies to The Garden Spa
Our teams will be wearing necessary PPE and we will be following social distancing guidelines and stringent cleaning and disinfecting procedures. Number of people accessing the Spa and Health Clubs will be limited to ensure social distancing can be applied throughout. Social distancing will apply in all areas of the Spa.
We will stagger your arrival time to avoid groups of people gathering at reception. All guests will be asked to complete our health questionnaire before using the facilities and send back to us or bring it with you to your scheduled appointment. Hotel Guests are asked to change into swimwear, robes and slippers in their hotel room to avoid use of the changing rooms.
We will be operating a distancing policy in all our pools, hot tubs and all Thermal Spaces. Chairs around the pool and relaxation areas will be distanced accordingly and should not be moved. Drinks will be possible to order. Measures are in place so that you can still enjoy a drink in the Outdoor Spa area.
The Spa teams have the right to ensure the guidelines are followed to keep you safe. We reserve the right to ask any guests to leave who are not following the guidelines and potentially endangering others guests and staff members.
Spa access will be granted on a time slot basis. We are unable to extend any time slots, so if you arrive late to your scheduled time slot we will not be able to extend it for you. This is because we will be closing the facilities after each time slot for deep cleaning before the arrival of our next guests.