Appleby Manor Team News

Beginning in 2003 best western hotels, of which Appleby Manor Country House Hotel is a member, has initiated a staff awards program called "celebrate success".  The aim of the program is to highlight exceptional customer service and professionalism in the hotel accommodation sector.  Each hotel nominates team members who show outstanding dedication and commitment to attain these goals.

At Appleby Manor Hotel we are very proud of all the team members but especially the success of Pauline Coward who has worked in many different roles within the hotel for 16 years (mainly housekeeping). Pauline has been awarded regional winner for the north west, awarded regional runner up was Jill Brass who joined the team 18 moths ago as a waitress in our restaurant.  Jill recieves a bottle of Champagne to recognise her achivement.  Pauline has recieved a week-end break for two at any best western in Britain, she goes forward to the national finals to be held at Crieff hydro hotel, Scotland.

Long standing housekeeper at Appleby Manor Country House Hotel, Pauline Coward, has won a five night break for two in New York in a nationwide competion staged by Best Western hotels.

The scheme is aimed at rewarding staff who provide consistently high levels of customer service at the consortium hotels throughout Great Britain.  National winners in four catagories were commended at the best western national conference, held at the Crieff Hydro Hotel, Scotland, for thier commitment to customer care. Former world athletics champion Kriss Akabusi presented the winners with thier prizes.

Pauline walked away with the overall winner award - the holiday for two in New York. The judges said that during her 16 year employment with Appleby Manor Hotel, near Penrith in the Lake District, she had demonstrated outstanding and relentless commitment to her job,  to colleagues and clients at the hotel, thus recommending her for the award.

Congratulations to Martin and Sue Sampson (nee Peters) on thier wedding on the 18th September 2004. Martin has been a member of the team at Appleby Manor since 1990 and over the years has been promoted through the ranks to his current position of Deputy Manager.

Sue joined the team in November 2001 as sous chef and has since been promoted to Head chef.

The reception was held at a country house hotel in the Lake District, we would like to congratulate Martin and Sue and wish them a long and happy life together.